PRIVACY AND COOKIE POLICY

Last updated: February 3, 2026

This Privacy and Cookie Policy explains how Atelier Botanica (the “Site”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website www.atelierbotanica.eu, make a purchase, or otherwise communicate with us (the “Services”).

By “you”, “your”, or “user”, we mean any visitor, customer, or other person whose personal data we process.

Please read this policy carefully.

1. Changes to this policy

We may update this Privacy and Cookie Policy from time to time, for example, to reflect changes in our operations or legal requirements. When updates occur, we will adjust the “Last updated” date and publish the new version on the Site.

2. How we collect your personal data

We collect personal data in three ways:

A. Data you provide directly to us

When you use our Site, place an order, or contact us, we may collect the following data:

Contact details: name, address, email address, phone number
Order and shipping details: billing address, delivery address, payment confirmation
Account details: username, password (hashed), account settings
Customer service information: content of communication via email, form, or chat

Certain data is necessary to process an order. You can choose not to share certain data, but this may affect the availability of our Services.

B. Data collected automatically

When you visit our Site, we automatically collect certain usage data through cookies and similar technologies. This may include:

IP address
Browser and device data
Language settings
Pages you visit and actions you take
Date, time, and duration of your visit

This data helps us ensure the website functions properly, analyze performance, and improve our Services.

C. Data from third parties

We may receive personal data from:

Payment providers like Mollie for payment processing
Logistics partners for delivery and returns
Analytics and advertising partners
E-commerce platforms like WooCommerce

All data we receive from third parties is handled according to this Privacy Policy.

3. How we use your personal data

A. Performance of the contract

We use personal data to:

Process and follow up on your order
Process payments
Manage your account
Send shipping information and updates
Handle returns and exchanges

B. Marketing and communication

We may use your personal data for:

Newsletters (if you subscribe)
Promotions, updates, and offers
Personalized advertisements on our Site or via third parties

You can always unsubscribe via the link in every email.

Legal basis (EEA): legitimate interest or consent (Art. 6 (1) a & f GDPR).

C. Security and fraud prevention

We use data to:

Detect fraud or abuse
Perform risk analyses
Keep our Site safe for all users

D. Improvement of our Services

We use data for:

Customer support
Analysis of website performance
Optimization of products and user experience

4. How we share personal data

We may share your personal data with:

Service providers: web shop hosting, analytics, shipping, payment processing
Marketing partners: only if you gave consent for marketing cookies
Our business entities or partners if relevant
Legal authorities in case of a legal obligation
In the context of a business transaction (merger, acquisition, sale)

We never sell your personal data.

5. Cookies

What are cookies?

Cookies are small files placed on your device to:

make our Site work properly
remember your preferences
collect statistics
support marketing

Which cookies do we use?

A. Necessary cookies

These ensure the web shop works (shopping cart, checkout, security).

B. Functional cookies

These remember your preferences (e.g., language).

C. Analytical cookies

For statistics via, for example, Google Analytics or Shopify Analytics.

D. Marketing cookies

For personalized advertisements and remarketing (optional).

Manage cookie settings

You can disable cookies via your browser settings. Please note: some functions of the web shop may then no longer work (such as the shopping cart, login, or checkout).

Global Privacy Control (GPC)

Our website recognizes the Global Privacy Control signal, which allows you to indicate that you want to opt out of certain data processing (e.g., personalized advertisements).

We respect this signal where legally required.

6. Retention periods

We retain data:

Order and billing data: 7 to 10 years (legal obligation)
Account data: as long as the account is active
Marketing data: until you unsubscribe
Cookies: according to their individual lifespan

7. Your rights (GDPR)

As a resident of the EU, you have the right to:

Access your data
Correct your data
Delete your data (right to be forgotten)
Restrict processing
Object to processing
Withdraw your consent
Transfer your data

You can exercise these rights by contacting us via:

📧 info@atelierbotanica.eu

We will respond within 30 days.

8. Data security

We take technical and organizational measures to protect your data, including:

SSL security
Secure payment processing via third parties
Access restricted to authorized employees
Encryption where possible

No method is 100% secure, but we do everything we can to minimize risks.

9. Third-party websites

Our Site may contain links to external websites. We are not responsible for the privacy policies of those websites. Always check their own statements.

10. Minors

Our Site is not intended for persons under 16 years of age. We do not knowingly collect data from minors.

11. Contact

For questions about this Privacy and Cookie Policy or your personal data:

Atelier Botanica
📧 Email: info@atelierbotanica.eu
📍 Address: Nieuwlandstraat 2, 9120 Melsele
VAT number: BE0829.591.510