{"id":1640,"date":"2025-11-20T12:00:17","date_gmt":"2025-11-20T12:00:17","guid":{"rendered":"https:\/\/atelierbotanica.eu\/faq\/"},"modified":"2026-07-04T19:11:16","modified_gmt":"2026-07-04T19:11:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/atelierbotanica.eu\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">\ud83c\udf3f \u00c0 propos de nos produits<\/h2>\n\n<h3 class=\"wp-block-heading\">Qu\u2019est-ce qu\u2019Atelier Botanica ?<\/h3>\n\n<p class=\"wp-block-paragraph\">Atelier Botanica cr\u00e9e des <strong>fruits s\u00e9ch\u00e9s 100 % naturels<\/strong>, s\u00e9lectionn\u00e9s \u00e0 la main et s\u00e9ch\u00e9s lentement. Nos produits sont utilis\u00e9s pour la d\u00e9coration, les cocktails, le th\u00e9, le stylisme culinaire et les cadeaux. <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">Tes produits sont-ils enti\u00e8rement naturels ?<\/h3>\n\n<p class=\"wp-block-paragraph\">Oui.<br\/>Nos fruits s\u00e9ch\u00e9s ne contiennent <strong>aucun sucre ajout\u00e9, colorant, conservateur ou ar\u00f4me<\/strong>. Uniquement du fruit et du temps. <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">Comment les fruits sont-ils s\u00e9ch\u00e9s ?<\/h3>\n\n<p class=\"wp-block-paragraph\">Nous utilisons un <strong>processus de s\u00e9chage lent \u00e0 basse temp\u00e9rature<\/strong>. De cette fa\u00e7on, la couleur, la structure et les ar\u00f4mes naturels sont pr\u00e9serv\u00e9s de mani\u00e8re optimale. <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">Les produits sont-ils comestibles ?<\/h3>\n\n<p class=\"wp-block-paragraph\">Oui, tous nos produits sont <strong>comestibles<\/strong>.<br\/>Ils sont toutefois aussi souvent utilis\u00e9s comme <strong>\u00e9l\u00e9ment d\u00e9coratif<\/strong> (par ex. pour les cocktails, les desserts ou la d\u00e9coration de table).<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">\u00c0 quoi puis-je utiliser les fruits s\u00e9ch\u00e9s ?<\/h3>\n\n<p class=\"wp-block-paragraph\">Nos produits conviennent pour :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>cocktails &amp; mocktails<\/li>\n\n\n\n<li>th\u00e9s &amp; infusions<\/li>\n\n\n\n<li>desserts &amp; p\u00e2tisserie<\/li>\n\n\n\n<li>stylisme culinaire &amp; photographie<\/li>\n\n\n\n<li>d\u00e9coration &amp; cadeaux<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">\ud83d\udce6 Commande &amp; livraison<\/h2>\n\n<h3 class=\"wp-block-heading\">Quel est le d\u00e9lai d\u2019exp\u00e9dition de ma commande ?<\/h3>\n\n<p class=\"wp-block-paragraph\">Les commandes sont g\u00e9n\u00e9ralement trait\u00e9es et exp\u00e9di\u00e9es <strong>sous 1 \u00e0 3 jours ouvrables<\/strong>.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">Avec quel service d\u2019exp\u00e9dition travailles-tu ?<\/h3>\n\n<p class=\"wp-block-paragraph\">Nous travaillons avec des partenaires d\u2019exp\u00e9dition fiables. Tu verras les options d\u2019exp\u00e9dition exactes lors du paiement. <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">Exp\u00e9dies-tu \u00e9galement \u00e0 l\u2019\u00e9tranger ?<\/h3>\n\n<p class=\"wp-block-paragraph\">Actuellement, nous nous concentrons sur la <strong>Belgique<\/strong>.<br\/>Pour des commandes internationales ou plus importantes, tu peux toujours nous contacter.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">\ud83e\uddfa Conservation &amp; dur\u00e9e de conservation<\/h2>\n\n<h3 class=\"wp-block-heading\">Comment conserver au mieux les fruits s\u00e9ch\u00e9s ?<\/h3>\n\n<p class=\"wp-block-paragraph\">Conserve les fruits :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>dans un <strong>endroit sec et frais<\/strong><\/li>\n\n\n\n<li>dans l\u2019<strong>emballage d\u2019origine<\/strong> ou une bo\u00eete herm\u00e9tique<\/li>\n\n\n\n<li>\u00e0 l\u2019abri de la lumi\u00e8re directe du soleil<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">Combien de temps les fruits s\u00e9ch\u00e9s se conservent-ils ?<\/h3>\n\n<p class=\"wp-block-paragraph\">Nos produits ont une <strong>longue dur\u00e9e de conservation<\/strong>.<br\/>La date exacte est toujours mentionn\u00e9e sur l\u2019emballage.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">\ud83d\udd04 Retours &amp; r\u00e9clamations<\/h2>\n\n<h3 class=\"wp-block-heading\">Puis-je retourner ma commande ?<\/h3>\n\n<p class=\"wp-block-paragraph\">En raison de la nature du produit (alimentation), les <strong>emballages ouverts ne peuvent pas \u00eatre retourn\u00e9s<\/strong>.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">Que faire si ma commande arrive endommag\u00e9e ?<\/h3>\n\n<p class=\"wp-block-paragraph\">Contacte-nous d\u00e8s que possible via<br\/>\ud83d\udce7 <strong><a>info@atelierbotanica.eu<\/a><\/strong><br\/>avec une photo du probl\u00e8me. Nous chercherons une solution ensemble. <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">\ud83e\udd1d Partenariats &amp; B2B<\/h2>\n\n<h3 class=\"wp-block-heading\">Fais-tu aussi du B2B ou des partenariats ?<\/h3>\n\n<p class=\"wp-block-paragraph\">Oui.<br\/>Nous travaillons avec :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>l\u2019horeca<\/li>\n\n\n\n<li>les organisateurs d\u2019\u00e9v\u00e9nements<\/li>\n\n\n\n<li>les photographes<\/li>\n\n\n\n<li>les marques &amp; concept stores<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 Consulte notre page <strong>Travailler avec Atelier Botanica B2B<\/strong> ou contacte-nous directement.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">Peux-tu fournir du sur-mesure ?<\/h3>\n\n<p class=\"wp-block-paragraph\">Pour des volumes plus importants, des types de fruits sp\u00e9cifiques ou des solutions sur mesure, tu peux toujours nous contacter.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">\ud83d\udcec Contact<\/h2>\n\n<h3 class=\"wp-block-heading\">Comment puis-je vous joindre ?<\/h3>\n\n<p class=\"wp-block-paragraph\">Tu peux nous joindre via :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udce7 <a>info@atelierbotanica.eu<\/a><\/li>\n\n\n\n<li>ou via le formulaire de contact sur le site web<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Nous r\u00e9pondons d\u00e8s que possible.<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83c\udf3f \u00c0 propos de nos produits Qu\u2019est-ce qu\u2019Atelier Botanica ? Atelier Botanica cr\u00e9e des fruits s\u00e9ch\u00e9s 100 % naturels, s\u00e9lectionn\u00e9s [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1640","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/atelierbotanica.eu\/fr\/wp-json\/wp\/v2\/pages\/1640","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/atelierbotanica.eu\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/atelierbotanica.eu\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/atelierbotanica.eu\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/atelierbotanica.eu\/fr\/wp-json\/wp\/v2\/comments?post=1640"}],"version-history":[{"count":1,"href":"https:\/\/atelierbotanica.eu\/fr\/wp-json\/wp\/v2\/pages\/1640\/revisions"}],"predecessor-version":[{"id":1641,"href":"https:\/\/atelierbotanica.eu\/fr\/wp-json\/wp\/v2\/pages\/1640\/revisions\/1641"}],"wp:attachment":[{"href":"https:\/\/atelierbotanica.eu\/fr\/wp-json\/wp\/v2\/media?parent=1640"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}