{"id":2012,"date":"2025-11-20T12:00:17","date_gmt":"2025-11-20T12:00:17","guid":{"rendered":"https:\/\/atelierbotanica.eu\/faq\/"},"modified":"2026-07-04T19:18:26","modified_gmt":"2026-07-04T19:18:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/atelierbotanica.eu\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">\ud83c\udf3f About our products<\/h2>\n\n<h3 class=\"wp-block-heading\">What is Atelier Botanica?<\/h3>\n\n<p class=\"wp-block-paragraph\">Atelier Botanica creates <strong>100% natural dried fruit<\/strong>, hand-selected and slow-dried. Our products are used for decoration, cocktails, tea, food styling, and gifts.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">Are your products completely natural?<\/h3>\n\n<p class=\"wp-block-paragraph\">Yes.<br\/>Our dried fruits contain <strong>no added sugars, colorants, preservatives, or aromas<\/strong>. Just fruit and time.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">How are the fruits dried?<\/h3>\n\n<p class=\"wp-block-paragraph\">We use a <strong>slow drying process at a low temperature<\/strong>. This preserves the color, structure, and natural aromas as much as possible.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">Are the products edible?<\/h3>\n\n<p class=\"wp-block-paragraph\">Yes, all our products are <strong>edible<\/strong>.<br\/>However, they are also often used as a <strong>decorative element<\/strong> (e.g., for cocktails, desserts, or table settings).<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">What can I use dried fruit for?<\/h3>\n\n<p class=\"wp-block-paragraph\">Our products are suitable for:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>cocktails &amp; mocktails<\/li>\n\n\n\n<li>tea &amp; infusions<\/li>\n\n\n\n<li>desserts &amp; pastries<\/li>\n\n\n\n<li>food styling &amp; photography<\/li>\n\n\n\n<li>decoration &amp; gifts<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">\ud83d\udce6 Ordering &amp; delivery<\/h2>\n\n<h3 class=\"wp-block-heading\">How quickly will my order be shipped?<\/h3>\n\n<p class=\"wp-block-paragraph\">Orders are usually processed and shipped <strong>within 1\u20133 business days<\/strong>.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">Which shipping service do you use?<\/h3>\n\n<p class=\"wp-block-paragraph\">We work with reliable shipping partners. You will see the exact shipping options during checkout.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">Do you also ship abroad?<\/h3>\n\n<p class=\"wp-block-paragraph\">Currently, we focus on <strong>Belgium<\/strong>.<br\/>For international or larger orders, you can always contact us.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">\ud83e\uddfa Storage &amp; shelf life<\/h2>\n\n<h3 class=\"wp-block-heading\">What is the best way to store dried fruit?<\/h3>\n\n<p class=\"wp-block-paragraph\">Store the fruit:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>in a <strong>dry, cool place<\/strong><\/li>\n\n\n\n<li>in the <strong>original packaging<\/strong> or an airtight container<\/li>\n\n\n\n<li>out of direct sunlight<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">How long can dried fruit be kept?<\/h3>\n\n<p class=\"wp-block-paragraph\">Our products have a <strong>long shelf life<\/strong>.<br\/>The exact date is always stated on the packaging.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">\ud83d\udd04 Returns &amp; complaints<\/h2>\n\n<h3 class=\"wp-block-heading\">Can I return my order?<\/h3>\n\n<p class=\"wp-block-paragraph\">Due to the nature of the product (food), <strong>opened packaging cannot be returned<\/strong>.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">What if my order arrives damaged?<\/h3>\n\n<p class=\"wp-block-paragraph\">Contact us as soon as possible via<br\/>\ud83d\udce7 <strong><a>info@atelierbotanica.eu<\/a><\/strong><br\/>with a photo of the problem. We will find a solution together.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">\ud83e\udd1d Collaboration &amp; B2B<\/h2>\n\n<h3 class=\"wp-block-heading\">Do you also do B2B or collaborations?<\/h3>\n\n<p class=\"wp-block-paragraph\">Yes.<br\/>We collaborate with:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>hospitality<\/li>\n\n\n\n<li>event planners<\/li>\n\n\n\n<li>photographers<\/li>\n\n\n\n<li>brands &amp; concept stores<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 Check out our page <strong>Collaborating with Atelier Botanica B2B<\/strong> or contact us directly.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">Can you provide custom solutions?<\/h3>\n\n<p class=\"wp-block-paragraph\">For larger volumes, specific fruit types, or custom solutions, you can always contact us.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">\ud83d\udcec Contact<\/h2>\n\n<h3 class=\"wp-block-heading\">How can I reach you?<\/h3>\n\n<p class=\"wp-block-paragraph\">You can reach us via:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udce7 <a>info@atelierbotanica.eu<\/a><\/li>\n\n\n\n<li>or via the contact form on the website<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">We will reply as soon as possible.<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83c\udf3f About our products What is Atelier Botanica? Atelier Botanica creates 100% natural dried fruit, hand-selected and slow-dried. Our products [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2012","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/atelierbotanica.eu\/en\/wp-json\/wp\/v2\/pages\/2012","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/atelierbotanica.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/atelierbotanica.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/atelierbotanica.eu\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/atelierbotanica.eu\/en\/wp-json\/wp\/v2\/comments?post=2012"}],"version-history":[{"count":1,"href":"https:\/\/atelierbotanica.eu\/en\/wp-json\/wp\/v2\/pages\/2012\/revisions"}],"predecessor-version":[{"id":2019,"href":"https:\/\/atelierbotanica.eu\/en\/wp-json\/wp\/v2\/pages\/2012\/revisions\/2019"}],"wp:attachment":[{"href":"https:\/\/atelierbotanica.eu\/en\/wp-json\/wp\/v2\/media?parent=2012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}