FAQ

๐ŸŒฟ About our products

What is Atelier Botanica?

Atelier Botanica creates 100% natural dried fruit, hand-selected and slow-dried. Our products are used for decoration, cocktails, tea, food styling, and gifts.


Are your products completely natural?

Yes.
Our dried fruits contain no added sugars, colorants, preservatives, or aromas. Just fruit and time.


How are the fruits dried?

We use a slow drying process at a low temperature. This preserves the color, structure, and natural aromas as much as possible.


Are the products edible?

Yes, all our products are edible.
However, they are also often used as a decorative element (e.g., for cocktails, desserts, or table settings).


What can I use dried fruit for?

Our products are suitable for:

  • cocktails & mocktails
  • tea & infusions
  • desserts & pastries
  • food styling & photography
  • decoration & gifts

๐Ÿ“ฆ Ordering & delivery

How quickly will my order be shipped?

Orders are usually processed and shipped within 1โ€“3 business days.


Which shipping service do you use?

We work with reliable shipping partners. You will see the exact shipping options during checkout.


Do you also ship abroad?

Currently, we focus on Belgium.
For international or larger orders, you can always contact us.


๐Ÿงบ Storage & shelf life

What is the best way to store dried fruit?

Store the fruit:

  • in a dry, cool place
  • in the original packaging or an airtight container
  • out of direct sunlight

How long can dried fruit be kept?

Our products have a long shelf life.
The exact date is always stated on the packaging.


๐Ÿ”„ Returns & complaints

Can I return my order?

Due to the nature of the product (food), opened packaging cannot be returned.


What if my order arrives damaged?

Contact us as soon as possible via
๐Ÿ“ง info@atelierbotanica.eu
with a photo of the problem. We will find a solution together.


๐Ÿค Collaboration & B2B

Do you also do B2B or collaborations?

Yes.
We collaborate with:

  • hospitality
  • event planners
  • photographers
  • brands & concept stores

๐Ÿ‘‰ Check out our page Collaborating with Atelier Botanica B2B or contact us directly.


Can you provide custom solutions?

For larger volumes, specific fruit types, or custom solutions, you can always contact us.


๐Ÿ“ฌ Contact

How can I reach you?

You can reach us via:

We will reply as soon as possible.

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